Technical Conversations with Customers

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  • March 8, 2024
    9:00 am - 3:30 pm

In this class, technicians and employees will learn a basic understanding of technical components such as TXV’s, compressors, coils, heat exchangers, etc. so they can take this information and be able to demonstrate and explain to homeowners. Technicians and employees will also learn the basic processes to respectfully and responsibly move through a customer’s house during a maintenance or service call.

  • • Making technical components easy for homeowners to understand
  • • Explain how systems work in layman terms
  • • How to increase customer confidence in your company
  • • Explain work being performed to show value
  • • How to handle customer objections

This class is for the following:

  • • Customer Service Representative
  • • Dispatcher
  • • Sales Coordination
  • • Non-Technical Managers
  • • Non-Technical Sales Person
  • • PM Technicians

Registration fees include: Lunch will be provided

Our Instructor:

Mike Elmer has been in the HVAC and plumbing industry since 2002 and has worked for leading contractors in the South Central PA region. His background includes service HVAC, plumbing, and electric. Mike currently works in the field as a lead troubleshooting service technician.


Venue Phone: 17179395730

911B South Eisenhower Blvd, Classroom A, Middletown, Pennsylvania, 17057, United States