Service System Excellence

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  • March 19, 2024 - March 20, 2024
    8:00 am - 4:00 pm

Service repair technicians and PM technicians often struggle with sales and communication with customers. In this class, students will learn a proven system process and tips that will improve your company’s current process. This engaging and interactive two-day class will send your technicians back into the field ready to communicate better with your customers. Technicians will increase conversion rates, average tickets, and new equipment leads.

Who should Attend:  PM technicians and Residential Repair Technicians – HVAC, Plumbing, and Electricians.

Registration includes: Lunch

Our Instructor:

Jerry Rollins with years of experience in the trades and over 9,000 in-home sales presentations along with training sales teams across the country, Jerry Rollins has collected volumes of performance-driving tips from the field and classroom. As an expert in training, Jerry shares proven processes in an energizing, inspiring, and casual way that you will be able to take back and implement into your organization immediately.

Mr. Rollins is the HomeX Services Group Director of Training, Creator/Co-Host of The Toolshed by Schedule Engine, and leading spokesperson on sales, customer experience, and leadership. He enjoys golf, fishing, family, but most importantly he always returns his shopping cart.

Hotel Accommodations

PPATEC is pleased to partner with local hotels that are in close proximity to our primary training venues. Our hotel partners offer student discounted rates on overnight accommodations. Please see the link below to visit our hotel partners page.

Click Here for Hotel Partners


Venue Phone: (717) 939-1781

Venue Website:

PPA Training Center, 911B South Eisenhower Boulevard, Middletown, Pennsylvania, 17057, United States


911B South Eisenhower Blvd
Middletown, PA  17057