Listening with Intent and Conflict Resolution

Listening with Intent

• Explore the process of active listening.
• Recognize common situations that block active listening.
• Identify personal filters that create obstacles to active listening.
• Understand cultural differences that form barriers to active listening.
• Discover ways to practice active listening in a conflict.
• Implement steps to regain the listener’s attention when it has drifted away.

Conflict Resolution

• Identify your preferred strategy for handling conflict.
• Understand the characteristics and drawbacks of each typical approach to conflict.
• Recognize the various sources of conflict that most often occur in the workplace.
• Implement strategies for effectively resolving conflicts that stem from each source.
• Practice behaviors that minimize conflict.
• Proactively address issues before they escalate into problems.

Lunch is provided for attendees at no additional cost.

Who should Attend: Individual contributors, emerging leaders, new supervisors, existing supervisors, any employee can benefit from this training.

Our Instructor: Since 2007, Jason S. Jones has been delivering high-impact training sessions on leadership, business communication, team building, and a variety of other essential skills for success in the workplace. Through vibrant, interactive sessions, participants become part of Jason’s training from the start. There is no benefit to passively sitting in a one-way lecture; all the topics presented offer the audience a chance to share their work and career experiences while hearing about and benefitting from the experiences of others. Through conversation, real-world role play, case studies, and group activities, the material presented by Jason is as exciting as it is educational.

Jason has worked with universities, private businesses, as well as local and state government agencies to give their employees the skills and proper success mindset that improve both personal and team performance.