Customer Service & Technical Conversations

Registration is at an external URL for this event.

  • March 10, 2023
    8:00 am - 5:00 pm

In this class, technicians and employees will learn a basic understanding of technical components such as TXV’s, compressors, coils, heat exchangers, etc. so they can take this information and be able to demonstrate and explain to homeowners. Technicians and employees will also learn the basic processes to respectfully and responsibly move through a customer’s house during a maintenance or service call.

  • • Making technical components easy for homeowners to understand
  • • Where to park during a call
  • • How to enter a customer’s home
  • • Asking homeowner questions prior to starting work to find system issues or enhancements
  • • Explaining findings to homeowners

Registration fees include: Lunch will be provided

Our Instructor: Nathan Foster


Venue Phone: (717) 939-1781

Venue Website:

PPA Training Center, 911B South Eisenhower Boulevard, Middletown, Pennsylvania, 17057, United States


911B South Eisenhower Blvd
Middletown, PA  17057