BDR: Managing and Growing Service Profitably

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  • August 9, 2023 - August 10, 2023
    8:30 am - 3:30 pm

BDR’s Managing & Growing Service Profitably is an in-depth review of the principles and strategies necessary to run a profitable service department or division. Many dealers view their service department or division as a necessary evil or loss leader, not a profit machine. In this course, dealers will learn the correct approach to running a profitable service department or division that can generate 20-35% net income each month.

Class times: 8/9/2023 – 8:30 AM to 4:30 PM; 8/10/2023 – 7:30 AM – 3:30 PM – Please note the times for each day.

Owners, Service Managers, & Dispatchers should all plan to attend this class to learn how to drive profitability in service while also capturing replacement leads.

Class Includes: 50+ tools, templates, and spreadsheets

Who Should Attend:

  • • Owners
  • • Service Managers
  • • Dispatchers

Registration includes: breakfast and lunch

Learn the top six keys to profitable service management along with the tools to put them in place:

  • 1. Flat rate – Implement and manage
  • 2. Maintenance agreements – Properly priced and managed
  • 3. Accessory program – Inform, offer, educate
  • 4. Dispatch – Efficient & effective
  • 5. Reporting – Daily
  • 6. Truck stock – Properly managed

Develop a personal plan to develop your service team.

Turn your service department into a profit center and lead generation machine.

Our Instructor: Starting in 1988, John Michel has built a highly successful career in the HVAC, Energy Services, Plumbing, and related contracting fields with extensive experience in both the Residential and Commercial markets. In all of John’s roles, he was heavily involved in developing corporate organizational structure including people, processes, and other resources necessary to drive personnel and company success. He understands the relationship between sales growth and the organizational structure required to effectively support and manage growth…while maximizing profitability.

Hotel Accommodations

PPATEC is pleased to partner with local hotels that are in close proximity to our primary training venues. Our hotel partners offer student discounted rates on overnight accommodations. Please see the link below to visit our hotel partners page.

Click Here for Hotel Partners


4751 Lindle Road, Harrisburg, Pennsylvania, 17111, United States